Shipping & FAQs

Igiena’s Shipping Policy

Order Processing Time : We strive to process and ship all orders as quickly as possible. Typically, orders are processed within ?? business days from the time they are placed. However, during peak seasons or promotional periods, it may take slightly longer to process your order. We appreciate your patience and understanding. 

Shipping Methods and Carriers : We offer shipping services through reputable carriers to ensure reliable and timely delivery of your products. Our standard shipping options include ground shipping, expedited shipping, and overnight shipping.

Shipping Destinations : We currently offer shipping only within India. Please note that certain restrictions may apply to remote areas and military addresses. If you have any concerns about shipping to your location, please contact our customer support team for assistance. 

Shipping Charges : Shipping charges are calculated based on various factors, including the weight of the package, destination, and selected shipping method. The applicable shipping charges will be displayed at the checkout before you confirm your order. From time to time, we may offer free shipping promotions or discounted rates on specific products or order values. Keep an eye on our website and promotional emails for such offers. 

Tracking Orders : Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. This tracking number can be used to track the progress of your shipment online. Please allow a few hours for the tracking information to become available after receiving the email. You can also log in to your account on our website to view the status of your order and track it from there. 

Delivery Times : The estimated delivery time depends on your location and the shipping method you choose during checkout. Standard ground shipping typically takes ?? business days for delivery, while expedited shipping may take ?? business days. Overnight shipping guarantees delivery within ? business days. Please note that these are estimated times and delays can occur due to unforeseen circumstances or carrier issues. We recommend allowing some extra time for any unexpected delays.  

Order Modifications and Cancellations : If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes or cancel it. In such cases, you may need to follow our return and exchange policy. 

Lost or Damaged Shipments : We take great care in packaging and ensuring the safe delivery of your order. However, in rare cases where a shipment is lost or arrives damaged, please contact our customer support immediately. We will work with the carrier to initiate an investigation and resolve the issue promptly.

Returns and Exchanges : For information on returns and exchanges, please refer to our dedicated Returns and Exchanges policy, which can be found on our website. It provides detailed instructions on how to initiate a return, eligibility criteria, and any associated fees or restocking charges. 

Please note that these shipping policies are subject to change without prior notice. We encourage you to review the policies periodically for the most up-to-date information.

Igiena’s FAQs

Our secret ingredients, neem and nimbuka, boast powerful antiviral properties that work to keep you protected from harmful germs. Meanwhile, aloe vera provides a soothing and moisturizing effect, leaving your hands feeling soft and refreshed.
Igiena Pear Apple Hand Wash is manufactured responsibly and is free from harsh chemicals. We take pride in being a cruelty-free brand, and our product is paraben-free, phthalate-free, and contains no animal by-products.
Our hand sanitizer is formulated to be effective against a broad spectrum of germs, including viruses. It contains a high concentration of alcohol, from 70% to 80% or higher, which has been shown to kill many types of viruses, including the coronavirus.

Igiena as a hygiene and self care brand has a total of 4 products that are :

  • Igiena Hand Wash
  • Igiena Hand Sanitizer
  • Igiena Hand Sanitizer Premium
  • Igiena Intimate Wash
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